BBVA accompanies you

Count on someone who understands you and who will be with you every day to manage your finances.

Your advisor wherever and whenever you want

At BBVA we know how important your time is to you. That's why, with BBVA Consigo, you have a manager who helps you to manage your finances wherever you are and without having to go to the bank.
    • Fully personalized support and assistance thanks to always having the same advisor — your advisor.
    • Carry out all your operations on the phone, by email, and even by video call, wherever you are and whenever you need.
    • Advisor available Monday to Friday from 9 am to 6 pm
Learn about the advantages of having a personalized advisor.

The financial support of the future

Advantages of a comfortable and trusting relationship with your bank

Enjoy the benefits of a comfortable and trusting relationship with your bank, through a person who knows you and adjusts the best BBVA deal to all your financial needs.

  • At no additional cost.
  • Personalized service: enjoy always working with the same advisor, your BBVA Consigo advisor, who will always be your contact for whatever you need: clarifications on products/services, product sign-up, among others.
  • Extended opening hours: from Monday to Friday from 9 am to 6 pm. Out of these hours have access to a team available 24 hours to see to you and to provide you with all the support you need.
  • Easy: you have your BBVA Consigo adviser available by telephone and email. If you prefer, you can schedule a video chat and talk to your Adviser and receive detailed information on the screen at the same time, as requested. Take advantage of having constant interaction with your advisor as though you were sitting across from them, but digitally. All of this without having to go to a BBVA branch.
  • Sign up for everything with your digital signature: the various channels in place allow you to be in permanent contact with your advisor and to sign up for whatever products/services you wish, without having to go to a bank branch. It's simple:
    • Choose the product that best suits your financial needs at
    • Contact your BBVA Consigo advisor, who will help you to when taking out a product or service.
    • In your customer area or on the app BBVA Mobile app, go to BBVA Secure Mail and sign the contract digitally by entering a confirmation code that will allow you to formalize them. All with the utmost security.
  • More time for you: by joining BBVA Consigo, you can make better use of time to do the things you like the most.
  • Accessible to all BBVA customers, on 800 021 021 (Lisbon) or 800 022 022 (Porto).
Find out how to start a video call with your advisor here

Let us tell you how easy it is

You just need a Gmail account ( and to install the Hangouts app on your smartphone.

If you are already a Gmail account user and want to hold a video call with your BBVA Consigo Advisor, follow these steps:

  • Download the Hangout app on Google Play or the Apple Store.
  • Log in with your Gmail account.
  • To use Hangouts you have to enable Google+.
  • Other data will be requested, but you are not required to use the webcam with your advisor.
  • Enter the email address of your advisor, to add to your contacts.
  • Invite your advisor to start the video call.

If you want to answer a video call from your advisor, just do as follows:

  • When your advisor starts a video call, a message notification will appear on the screen of your tablet or smartphone.
  • When you open Hangouts, you only have to "Answer" the call and the video will start.

Don't have a Gmail account yet?

Download the Gmail app on Google Play or on the Apple Store and follow the steps to create an account.

Speak with your BBVA Consigo Advisor face to face, whenever and wherever you need.

All remotely, via video call.

BBVA Online Banking

Everything you need most, without having to go to the bank.

Discover all the features and tools of the BBVA digital channels and services available on your computer and smartphone.

Contact us

BBVA Helpline

Your bank always on hand

+351 21 391 14 16

(calls to
national landline)

BBVA Customer Support

For those who prefer email

Your question will be promptly answered or forwarded.

BBVA Replies

Via the form

BBVA Replies will answer you

For those who prefer not to send an email.

Branch network

Visit us in person

BBVA Branches

Find your nearest BBVA branch.