BBVA customer service helpline

Service quality on the helpline.

707 256 256 *

+351 21 391 14 16 from abroad

Monday to Friday from 7 am to 9 pm and Saturdays from 9 am to 9 pm.

With the BBVA Helpline, you can enjoy a service that is secure and very easy to use. With your BBVA Virtual Card and with only a phone call, you will be able to carry out almost all of your bank transactions.

To access the BBVA Helpline, you only need to call 707 256 256 (+351 21 391 14 16 from abroad).

Your bank always on hand.

With the BBVA Helpline, you can enjoy a service that is secure and very easy to use. With your BBVA Virtual Card and with only a phone call, you will be able to carry out almost all of your bank transactions.

At BBVA we are aware of how important your time is, so to make sure you can enjoy it, we have a branch open Monday to Friday from 7 am to 9 pm and Saturday from 9 am to 9 pm: the BBVA Helpline.

The BBVA Helpline is a customized service to assist customers. With your convenience in mind, we have developed this service so that you can quickly conduct practically all the operations you would normally make at any BBVA branch.

  • Free subscription;
  • Advantageous conditions when conducting operations.
Your bank always on hand: 707 256 256 (+351 21 391 14 16 from abroad).

With a simple phone call, you have access to an enormous range of consultations and operations.

Inquiries

  • Demand accounts;
  • Credit card;
  • Loans;
  • Term deposits;
  • Housing and retirement savings;
  • Standing orders for payments;
  • BIN/IBAN/BIC;
  • BBVA fees;
  • Detailed information on the various products and campaigns in progress;
  • Information on the location of BBVA branches.

Transactions

  • Transfers between BBVA accounts;
  • SEPA + credit transfers;
  • Permanent transfers (BBVA-BBVA, BBVA-other banks);
  • Activation/cancellation of credit card, available 24 hours a day;
  • Payment for services;
  • Payment of State taxes and Social Security contributions;
  • Recharge of cell phones;
  • Other movements;
  • Setting up and mobilizing term deposits;
  • Request for checks;
  • Registration/cancellation of Customers.

*Information

Calls for numbers of the 707 range have a cost of €0.10 + VAT per minute for calls from landline phones and €0.25 + VAT per minute for cellphones, the tariff being defined per second from the first minute onward.

Other ways to reach us

  • BBVA Net e Cartões Helpline

    In the event of theft or loss of your Card,
    please contact us through the BBVA Net and Card Helpline
    800 208 208 (+351 213 911 411 from abroad),
    24 hours a day, 7 days a week.
  • Chat with your BBVA Adviser

    If you are our Customer and have the Digital Channels activated,
    you can speak directly with your Adviser and
    ask any questions you may have
    through the Secure Mail chat. 
  • BBVA Customer Support

    You can contact us
    by writing an email
    to apoio.clientes@bbva.com
    or by filling out our contact form.

BBVA Online Banking

Everything you need most, without having to go to the bank.

Discover all the features and tools of the BBVA digital channels and services available on your computer and smartphone.