Dispute Settlement Entities
BBVA has joined the following alternative dispute settlement entities, whose respective contacts are:
Católica Global School of Law's Arbitration Centre (CAUCP)
- Website: http://www.fd.lisboa.ucp.pt
- E-mail: firstname.lastname@example.org
- Postal address: Centro de Arbitragem da UCP, Palma de Cima, 1649 - 023 Lisbon
- Other contacts:
Tel: +351 217 214 178
Additional information: The person in charge of the alternative dispute settlement procedure is: Prof. Dr. Rita Lynce de Faria.
In case of dispute
Customers can appeal to the above Dispute Settlement Entities.
More information in the Consumer Portal https://www.consumidor.gov.pt.
For disputes regarding contracts executed online, the Bank also provides access to the Dispute Settlement Platform ("ODR platform") available on the European Commission website at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT