Dispute Settlement Entities

BBVA has joined the following alternative dispute settlement entities, whose respective contacts are:

Católica Global School of Law's Arbitration Centre (CAUCP)

Additional information: The person in charge of the alternative dispute settlement procedure is: Prof. Dr. Rita Lynce de Faria.

Lisboa Arbitration Centre for Consumer Conflicts (CACCL)

Porto Information Centre for Consumers and Arbitration (CICAP)

  • Website: http://www.cicap.pt
  • E-mail: cicap@cicap.pt
  • Postal address: Rua Damião de Góis, nº 31 – LJ 6, 4050-225 Porto
  • Other Contacts:
    Telephone: +351 225 50 8349 / +351 225 02 9791
    Fax: +351 225 02 6109

BBVA Seguros S.A. - Portugal Branch joined the following alternative dispute resolution entity, whose contact is:

Dr. António Paulo Martins Borges

  • E-mail: paulo.borges.provedor@gmail.com
  • Postal address: Avenida Miguel Bombarda, nº 61, 3º Esq., 1050-169 Lisboa
  • Other Contacts:
    Telephone: +351 213 121 073

In case of dispute

Customers can appeal to the above Dispute Settlement Entities.

More information in the Consumer Portal https://www.consumidor.gov.pt.

For disputes regarding contracts executed online, the Bank also provides access to the Dispute Settlement Platform ("ODR platform") available on the European Commission website at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT