Disputes
Dispute Settlement Entities
BBVA has joined the following alternative dispute settlement entities, whose respective contacts are:
Católica Global School of Law's Arbitration Centre (CAUCP)
- Website: http://www.fd.lisboa.ucp.pt
- E-mail: arbitragem@fd.lisboa.ucp.pt
- Postal address: Centro de Arbitragem da UCP, Palma de Cima, 1649 - 023 Lisbon
- Other contacts:
Tel: +351 217 214 178
Additional information: The person in charge of the alternative dispute settlement procedure is: Prof. Dr. Rita Lynce de Faria.
Lisboa Arbitration Centre for Consumer Conflicts (CACCL)
- Website: http://www.centroarbitragemlisboa.pt
- E-mail: juridico@centroarbitragemlisboa.pt
- Postal address: Rua dos Douradores, No. 116 - 2, 1100-207 Lisbon
- Other Contacts:
Telephone: +351 218 807 030
Fax: +351218 807 038
Porto Information Centre for Consumers and Arbitration (CICAP)
- Website: http://www.cicap.pt
- E-mail: cicap@cicap.pt
- Postal address: Rua Damião de Góis, nº 31 – LJ 6, 4050-225 Porto
- Other Contacts:
Telephone: +351 225 50 8349 / +351 225 02 9791
Fax: +351 225 02 6109
In case of dispute
Customers can appeal to the above Dispute Settlement Entities.
More information in the Consumer Portal https://www.consumidor.gov.pt.
For disputes regarding contracts executed online, the Bank also provides access to the Dispute Settlement Platform ("ODR platform") available on the European Commission website at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
