Your banking operations conveniently, quickly, and securely, anytime and anywhere.
Cell phone certification

Since September 2019, under PSD2, it is mandatory to periodically perform Strong Authentication of customers when accessing digital channels and also when validating most operations. For this, it is essential that you have your cell phone certified with BBVA to be able to access the BBVA Mobile app and home banking.

What is the PSD2?

Using BBVA Digital Channels is simple, fast, and secure

Authenticate your cell phone with your Advisor and get your Digital Channel PIN.
Activate and create your personal and non-transferable Access PIN on

Start using and the BBVA Mobile app now with total security.

Learn more about the precautions you should take when using digital channels.

Advantages of

See all the available features when you log in to your BBVA Customer Area on and conduct your banking operations conveniently, quickly, and securely, anytime and anywhere.
  • Free membership.
  • Available 24 hours a day, 365 days a year.
  • Preferential Conditions for conducting your daily banking operations.
  • Fee exemption for SEPA + credit transfers and check orders (books of up to 10 checks), for having direct deposit of your Salary or Pension of more than €1,500 at BBVA.
  • Free instant access to the Digital Correspondence service.
  • All product positions available in the Global Position.
  • Option of completing your operations through Secure Mail using your digital signature.

But the best way to discover the advantages of the personal area at is to try them out.

Digital mail

Online access to all correspondence we send you.

  • You can access all information the day after it is issued.
  • Whenever you want, you can print your documents or archive them for later reference.
  • Guarantee that your mail will be archived for 5 years after the issue date.
  • Easily find what you're looking for.

Personal area

Consult and update your details.

  • Update Personal and Security details.
  • List of contacts and frequent recipients of your transactions and notifications.
  • Digital Correspondence.
  • Permissions and Privacy Policy.
  • Connected external entities.

Your advisor

All your Advisor's contacts with just a click.

  • Name and physical address.
  • Telephone and cell phone.
  • Email address.
  • Direct link to the Secure Mail chat.
BBVA Net e Cartões Helpline
For further information, contact the BBVA Net and Card Helpline at 800 208 208 (+351 213 911 411 from abroad), 24 hours a day, 7 days a week, or talk to your account manager.

BBVA Digital Channels

  • BBVA Mobile app

    Managing your financial life wherever you are, with the same passwords as on
  • Secure Mail

    Chat with your Adviser and sign all types of contracts without having to go to the bank.

Contact us

BBVA Helpline

Your bank always on hand

707 256 256

+351 21 391 14 16

BBVA Customer Support

For those who prefer email

Your question will be promptly answered or forwarded.

BBVA Responde

Through the form

BBVA Responde will answer you

For those who prefer not to send an email.

Branch network

Visit us in person

BBVA Branches

Find out where to find a BBVA Agency near you.