BBVA Secure Mail

Chat with your Adviser and sign all types of contracts without having to go to the bank.

Sign contracts easily

No need for additional codes
  • Your manager will send you the documentation.
  • You open it by entering an SMS code.
  • If you agree, you only need to confirm with your usual Access PIN.

Asynchronous approval

For when more than one holder is involved
  • Option of giving approval at different times. 
  • On different channels (, BBVA Mobile app, or branch).
  • In different places around the world!

Easy to view and archive

Everything is clearly organized.
  • Documentation aggregated by categories with date and status information.
  • Simple method for archiving documentation.
  • Summary of the operation without having to open the documents.

Chat with your BBVA Adviser

Using the Chat feature, you can send messages directly to your Advisor.

  • Exchange information.
  • Share documents*.
  • The chat history is always available in the conversation itself.

Available in your personal area at or on the BBVA Mobile app.

* Only on

Find out everything there is to know about the BBVA Mobile app home banking.

BBVA Digital Channels

  • BBVA Mobile app

    Managing your financial life wherever you are, with the same passwords as on

    Your banking operations conveniently, quickly, and securely, anytime and anywhere.

Contact us

BBVA Helpline

Your bank always on hand

+351 21 391 14 16

(calls to
national landline)

BBVA Customer Support

For those who prefer email

Your question will be promptly answered or forwarded.

BBVA Replies

Via the form

BBVA Replies will answer you

For those who prefer not to send an email.

Branch network

Visit us in person

BBVA Branches

Find your nearest BBVA branch.