BBVA Net and Cards Helpline

For urgent problems with digital channels and your card.

The BBVA Net e Cartões Helpline is a free helpline to help you solve urgent problems like logging in to your accounts through the and BBVA Mobile App digital channels or loss or theft of your card.

800 208 208 - toll free

(+351 213 911 411 from abroad - call to national landline), 24 hours a day, 7 days a week

Other ways to contact us

  • BBVA Helpline

    All information and most operations
    by calling +351 21 391 14 16 (call to national landline) Monday through Friday
    from 7 a.m. to 9 p.m. and Saturday from 9 a.m. to 9 p.m.

  • Chat with your BBVA Adviser

    If you are our Customer and have the Digital Channels activated,
    you can speak directly with your Adviser and
    ask any questions you may have
    through the Secure Mail chat. 
  • BBVA Customer Support

    You can contact us
    by writing an email
    or by filling out our contact form.

BBVA Online Banking

Everything you need most, without having to go to the bank.
Discover all the features and tools of the BBVA digital channels and services available on your computer and smartphone.