BBVA Consigo

Private customers BBVA Consigo

Your advisor wherever and whenever you want

At BBVA we value your time. That's why you can discuss all your banking matters with your BBVA Consigo advisor without having to go to the bank.

Done quickly, comfortably and securely through the chat available in the secure email on or the BBVA Mobile app. If you want, you can also talk to your advisor by email, phone or video call.

With BBVA Consigo, you know that when you need one you'll have an advisor by your side who knows you and will help you to clear up all your doubts, so that you can make all your decisions in the best way:

  • Completely personalized service and support, since you always have the same advisor, your advisor.
  • Carry out all kinds of banking procedures, by phone, email and even video call, wherever you are and whenever you need to.
  • From Monday to Friday from 9 am to 6 pm.

Everything so you can take full advantage of the opportunities life offers you.

The financial support of the future.

Advantages of a comfortable and trusting relationship with your bank

Enjoy the benefits of a comfortable and trusting relationship with your bank, through a person who knows you and adjusts the best BBVA deal to all your financial needs.

  • At no additional cost.
  • Personalized service: always have the same advisor, your BBVA Consigo advisor, who will always be your contact for whatever you need: clarifications on products/services, product sign-up, among others.
  • Extended opening hours: from Monday to Friday from 9 am to 6 pm. Out of these hours have access to a team available 24 hours to see to you and to provide you with all the support you need.
  • Easy: you have at your disposal your BBVA Consigo advisor, by phone and email. If you prefer, you can also arrange a videocall and talk to your Adviser and receive detailed information on the screen at the same time, as requested. Benefit from a constant interaction with your advisor, as though you were at the counter, but digitally. All of this without having to go to a BBVA branch.
  • Sign up for everything with your digital signature: the various channels in place allow you to be in permanent contact with your advisor and to sign up for whatever products/services you wish, without having to go to a bank branch. It is simple:
    • Choose the product that best suits your financial needs at
    • Contact your BBVA Consigo advisor, who will help you with the sign-up process.
    • Using your customer area at or the BBVA Mobile App, choose the BBVA secure email feature and sign up for the service digitally by entering a confirmation code that will authorize the procedure. All with the utmost security.
  • More time for you: by joining BBVA Consigo, you can make better use of time to do the things you like the most.
  • Accessible to all BBVA customers, on 800 021 021 (Lisbon) or 800 022 022 (Porto).

For more information contact the BBVA Helpline at 707 256 256 (+351 21 391 14 16 from abroad) available Monday through Friday from 7 am to 9 pm and on Saturdays from 9 am to 9 pm or talk to your account manager.