Decree-Law no. 91/2023, of 11 October, creates a measure to temporarily fix installments in order to provide greater predictability and mitigate the effects of the increase in the indexing of credit contracts for the purchase or construction of permanent own housing or for carrying out works on permanent own housing, guaranteed by a mortgage covered by Decree-Law no. 74-A/2017, of 23 June.
In accordance with the provisions of Article 16 of the aforementioned legal decree, this measure to fix installments takes effect on November 2, 2023.
Institutions cannot charge fees or costs for implementing the installment-fixing measure, nor can they make its application contingent on borrowers contracting other products or services.
The installment-fixing measure applies to the above-mentioned credit contracts which, on the date of the request submitted by the borrowers, meet all of the following requirements:
Upon receipt of the request, BBVA presents the following to Customers within 15 days:
Within 30 days of receiving the information outlined in the previous point, borrowers must notify BBVA whether they accept the application of the installment-fixing measure to their credit contract. If they do not respond within that period, it is considered that they do not wish to avail themselves of the measure.
Adherence to the measure depends on the acceptance of all parties involved (borrowers and providers of personal and real guarantees).
(Credit institutions are legally obliged to regularly assess the financial capacity of customers, in order to prevent default).
If you fit into any of these situations, please contact us.
For questions and further information, call the BBVA Helpline on +351 21 391 14 16* / 707 256 256** Monday to Friday from 7:00 am to 9:00 pm and Saturday from 9:00 am to 9:00 pm or through apoio.clientes@bbva.com.
* National landline call / ** Calls to numbers from the 707 range have a cost of €0.10 + VAT per minute for calls from landline phones and €0.25 + VAT per minute from cellphones, the tariff being defined per second from the first minute onward.