BBVA Fundos - SGFP, S.A.

BBVA Fundos – Sociedade Gestora de Fundos de Pensões, S.A., incorporated in May 1992, is a BBVA Group company specializing in the management and administration of pension funds and is part of the group's asset management business division, BBVA Asset Management.

For information regarding BBVA Fundos – Sociedade Gestora de Fundos de Pensões, S.A. and the pension funds marketed by BBVA Mediación, Operador de Banca-Seguros Vinculado S.A. and by the Management Entity itself, please consult the website www.bbvaassetmanagement.pt.

The Ombudsman is an independent expert of recognized prestige and standing, to whom the individual participants and beneficiaries of Open Pension Funds, or their representatives, may present complaints about the management entity's actions.

Complaints to which the management entity has not responded within a period of 20 working days from the date of receipt are considered eligible for the purposes of submitting to the ombudsman or when, having given a response, the complainant disagrees with it, at which point the deadline is extended to 30 working days.

The Ombudsman shall be responsible for examining complaints submitted to him/her by participants and beneficiaries of the Pension Fund or Funds, in accordance with the criteria and procedures set out in the respective regulation of procedures, available in Important Customer Information.

Dr. Francisco José Correia de Matos de Medeiros Cordeiro

• E-mail: provedor@apfipp.pt
• Postal address: Calçada Nova de S. Francisco, 10 – 1º - 1200-300 Lisbon
• Telephone: +351 21 342 03 05