Moratorium for private clients and business customers storm “Kristin”

Decree-Law No. 31-B/2026 established exceptional measures to protect the credit of families, businesses, private social solidarity institutions and other entities in the social economy, entities holding agricultural and forestry holdings, entities holding property rights, use or administration of cultural heritage and other equivalent entities as better identified below.

The Moratorium applies to credit transactions contracted by customers affected by storm “Kristin” in accordance with the geographical scope set out in the updated list of municipalities on gov.pt.

The Decree enters into force on February 6th, and eligible beneficiaries may submit applications for membership from that date, with retroactive effect to January 28, 2026. 

Regardless of the date of adherence, the Moratorium is valid for 90 days, starting on January 28, 2026.

Customers whose loans were contracted before January 28, 2026 and that have been affected by the storm conditions in the municipalities included in the Government's resolutions.

The following are included:

• Individuals who hold credit for permanent housing relating to property located in areas where a state of emergency has been declared, or where the borrower(s) are employees covered by the layoff scheme in companies that are headquartered or operate in those areas.
  
• Companies and other entities with economic activities in these municipalities.

Provided they meet the following requirements:

• As of January 28, 2026, they are not in arrears or in default on credit payments for more than 90 days, nor are they in a situation of insolvency, suspension, or cessation of payments, nor do they have enforcement proceedings with credit institutions; and,
• Have, as of January 28, 2026, their tax situation regularized with the Tax and Customs Authority and Social Security.

The moratorium will last for 90 days, beginning on January 28, 2026, and extending until April 28, 2026. 

During this period, you may benefit from the following measures:

• Extension of loans with principal repayment at the end of the contract - Loans in which the principal is repaid at the end of the contract may be extended, remaining in force with all their associated elements, including interest and guarantees. 
• Total suspension of principal and/or interest payments - For loans with installment payments, you may suspend principal and interest payments until April 28, 2026.
• Partial suspension of principal and/or interest payments - For installment loans, you may also choose to partially suspend principal and/or interest payments until April 28, 2026.

In both suspension measures, the term of the contract is extended by the same period as the moratorium, at no additional cost, except for those resulting from interest rate variations.

Interest will be capitalized at the value of the loan with reference to the time at which it is due and at the current contract rate.

No commissions or fees are charged for analysis or adherence to the moratorium.

1. Contact your BBVA Manager through the usual channels.
2. Fill out the adherence application - it can be done electronically and signed according to the entity.
   The adhesion application for private customers can be obtained here and for companies here.
3. Please also send documents that prove your tax and social security status.

Our commitment is to process your request quickly.

• Up to 5 business days: We confirm the activation of the moratorium (which will have retroactive effect to January 28, 2026).
• Up to 3 business days: We will contact you if your request does not meet the necessary criteria.

If you do not receive a response from BBVA within 5 business days, the Moratorium measures will be automatically implemented.

See full details on the terms of the Moratorium here.

Speak to your Adviser through the usual channels to clarify any doubts.