Moratorium for private clients and business customers storm “Kristin”

Decree-Law No. 31-B/2026 established exceptional measures to protect the credit of families, businesses, private social solidarity institutions and other entities in the social economy, entities holding
agricultural and forestry holdings, entities holding property rights, use or administration of cultural heritage and other equivalent entities as better identified below.

The Moratorium applies to credit transactions contracted by customers affected by storm “Kristin” in accordance with the geographical scope set out in the updated list of municipalities on gov.pt.

Eligible beneficiaries may submit applications for enrollment by August 20, 2026, with retroactive effect as of April 29, 2026. 

Regardless of the date of enrollment, the moratorium is in effect for 12 months, from April 29, 2026, through April 29, 2027.

Customers whose loans were taken out before January 28, 2026, and who were affected by the storm conditions in the municipalities listed in the government’s resolutions are eligible to participate.

The following are included:

• Individuals who hold a loan for the purchase of a primary residence located in areas where a state of emergency has been declared, or where the borrower(s) is/are an employee(s) covered by the layoff scheme at companies headquartered or operating in those areas, or is/are unemployed, as of January 28, 2026, as a result of the effects of Storm “Kristin,” and their employer is headquartered or operates in those municipalities.

Provided they meet the following requirements:

• As of April 29, 2026, they were not in arrears or in default on loan payments for more than 90 days, nor were they in a state of insolvency, suspension of payments, or cessation of payments, nor were they subject to enforcement proceedings by credit institutions; and
• As of April 29, 2026, they must be in good standing with the Tax and Customs Authority and Social Security.
• As of April 29, 2026, they must have benefited from:

1. The support measures related to the initial 90-day moratorium; or 
2. Exemption, in whole or in part, from the payment of social security contributions; or 
3. The layoff scheme provided for in Decree-Law No. 31-C/2026 of February 5.

and

Companies and other entities engaged in economic activities in these municipalities, including sole proprietorships, cooperatives, agricultural producer associations, individuals or entities owning agricultural and forestry holdings, agricultural cooperatives, producer organizations, and entities managing forestry or silvopastoral holdings, private social solidarity institutions and similar entities, nonprofit associations, and other social economy entities, as well as entities (public or private) holding property rights, use, or administration of natural, cultural, or sports assets.

Provided they meet the following requirements:

• As of April 29, 2026, they were not in arrears or in default on loan payments for more than 90 days, nor were they in a state of insolvency, suspension of payments, or cessation of payments, nor were they subject to enforcement proceedings by credit institutions; and 
• As of April 29, 2026, have their tax obligations in good standing with the Tax and Customs Authority and Social Security; and
• As of April 29, 2026, they must have benefited from:

1. The support measures related to the initial 90-day moratorium; or 
2. Exemption, in whole or in part, from the payment of social security contributions; or
3. The lay-off scheme, as provided for in Decree-Law No. 31-C/2026, of February 5; and

• In the first quarter of 2026, a proven decline in business activity of at least 20% in turnover, compared to the same period in 2025 or, where this is not possible, to the monthly average of the three months preceding January 2026 (i.e., October, November, and December 2025), as evidenced by a statement issued by a certified accountant.

The moratorium will last for 12 months, beginning on April 29, 2026, and ending on April 29, 2027. 

During this period, you may benefit from the following measures:

• Extension of loans with principal repayment at the end of the contract - Loans in which the principal is repaid at the end of the contract may be extended, remaining in force with all their associated elements, including interest and guarantees. 
• Total suspension of principal and/or interest payments - For loans with installment payments, you may suspend principal and interest payments until April 29, 2027.
• Partial suspension of principal and/or interest payments - For installment loans, you may also choose to partially suspend principal and/or interest payments until April 29, 2027. 

In both suspension measures, the term of the contract is extended by the same period as the moratorium, at no additional cost, except for those resulting from interest rate variations. 

Interest will be capitalized at the value of the loan with reference to the time at which it is due and at the current contract rate. No commissions or fees are charged for analysis or adherence to the moratorium.

1. Contact your BBVA Manager through the usual channels.
2. Fill out the adherence application - it can be done electronically and signed according to the entity.
   The adhesion application for private customers can be obtained here and for companies here.
3. Please also send documents that prove your tax and social security status.

Our commitment is to process your request quickly.

• Up to 5 business days: We confirm the activation of the moratorium (which will have retroactive effect to January 28, 2026).
• Up to 5 business days: We will contact you if your request does not meet the necessary criteria.

If you do not receive a response from BBVA within 5 business days, the Moratorium measures will be automatically implemented.

See full details on the terms of the Moratorium here.

Speak to your Adviser through the usual channels to clarify any doubts.